Pawfectlymade

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everything you need to know about your Pet Pawints

1. What are pet pawints?

We believe giving back only brings you more. Pet pawints is our way of giving back to pet parents who are making their cuties and our lives better.

1 pawint = 1 rupee.

here's how it works:-

If you subscribe to any of the subscriptions below, you will get a respective percentage of the pawints as cashback in your wallet.

Monthly subscription: 2.5% cashback
Quarterly subscription: 4.5% cashback
Half-yearly subscription: 7.5% cashback

When you hit a threshold of rs. 300/- you can either redeem it against your next purchase or keep collecting more pawints. As simple as that.
Note: i) New customers who register on or after July 4, 2025 will not be eligible to earn any Pet Pawints. ii) Existing customers will continue to earn Pet Pawints only for purchases made under active subscription plans (monthly, quarterly, or half-yearly). Regular/non- subscription purchases will not be eligible for Pet Pawints post this date. iii) All Pet Pawints earned prior to this change will remain valid and redeemable.

2. What do I do to reap the rewards/points?

Easy peasy! Keep subscribing, referring, and spreading the word and helping us get more fur babies to eat healthy to keep collecting these points.

There are 3 ways to get Pet Pawints.

1 point = 1 rupee. So every time you subscribe to a monthly and above subscription, we give you back some percentage of the total amount spent by way of pawints.
Refer us to other pet parents and every time your referral code (you will find this in the dropdown when you click on your profile icon on the top right of the page) gets used, we give you some pawints.
Every time you show us love in public domains - a starred review on our Google page, a sweet note that we can share on our website, an Instagram or Facebook mention, a pic of your fur baby with a pawfectly made meal pack that we can share, any of this will get you 50 more points for each.
Please note that Pet Pawints are awarded only to existing customers who subscribe to the eligible plans. New customers or one-time purchasers will not earn any Pet Pawints.

3. How are my rewards/points treated if I request a refund for my order?

we're sorry! if you decide to ask for a refund on any order the points earned for that order get canceled.

4. Where do I see the rewards/pawints that I have accumulated?

once you are signed in, just click on the profile icon on the right top of the website and click on my pet pawints to see your points.

5. How do I redeem my rewards/points?

this is simple. your pet pawints will appear on the checkout page with a “redeem now” option every time you have more than 300 points and you just need to click and redeem them as a discount on your purchase. As mentioned, 1 point = 1 rupee

6. Do my points expire?

No, your pawints will remain intact until you do not purchase for over 365 days with us. In which case, your points expire. But, don't worry, we'll send you reminders, so you don't lose your pet pawints.

7. What are the terms & conditions?

The pet pawints program structure, benefits, and terms & conditions in this format are valid from 6th December 2023.

Shipping charges are not included in the rewards program. i.e. Pet Pawints cannot be earned or redeemed on shipping charges.
Membership to the program is at the sole discretion of pawfectly made Private Limited. and we may refuse membership to any applicant without assigning any reasons.
The member solicits and authorizes pawfectly made to contact them by voice call, SMS, WhatsApp message, and/or email for the program.
pawints program at all times remains the property of pawfectly made, which reserves the right at any time and without giving notice to such member to withdraw the membership and benefits arising from it.
pawfectly made shall not be liable in the event it fails to fulfill any of its obligations under this agreement due to any natural or manmade disasters or change in law or for any other reasons beyond its control.
pawfectly made shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the program or any of its facilities, benefits, or arrangements which are made available to the members enrolled into the program.
the offer is non-transferable and non-exchangeable for cash.
misuse of the pawints program or the membership benefits may result in termination of the membership or withdrawal of benefits at the sole discretion of the pawfectly made.
customer acknowledges that as this offer is complimentary, no service deficiency claims or compensation claims shall be maintainable against pawfectly made.
pawfectly made reserves the right to terminate the program, without notice to all program enrolled members.
pawfectly made is the sole authority for interpretation of these terms and conditions.
Pawfectly Made reserves the right to change or withdraw the program at any time at the sole discretion of the management. The terms and conditions of this program are subject to change without any prior notice. This includes the right to revise cashback percentages, referral rewards, or public engagement benefits at its sole discretion without prior notice. Disputes are subject to Bangalore jurisdiction.

Definitions:
For ease of understanding:

Pet Pawints means the loyalty points you earn under this program, where 1 Pet Pawint = ₹1.
Eligible transactions include valid subscription purchases (monthly, quarterly, or half-yearly) placed on or before July 3, 2025, excluding any cancelled or refunded orders.
Wallet refers to the section in your account where Pet Pawints are stored and from which you can redeem them.

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