returns and refunds


RETURNS ARE valid ONLY ON TRIAL PACKS. THERE ARE NO RETURNS FOR TREATS, GELATOS, OR PAWPSIES EITHER. If your pet has not taken to our meals, we will be able to arrange a pickup of the unopened packs, AND ONCE RECEIVED, we will be able to issue a refund for the same.


  • we offer a no questions asked refund within 15 days of your first purchase(*valid only on trial pack) in case your pet does not like our food.
  • we do not refund amounts for orders that are already serviced.
  • we do not offer returns or refunds on frozen goods.
  • in case of monthly, quarterly and half-yearly subscriptions, if the 1st delivery of the subscription is done the amount corresponding to the remaining services will not be refunded.
  • GST will not be refunded if the refund is requested after the 7th of the coming month.
  • order placed using SIMPL as payment gateway will not be refunded.

delivery, handling charges and taxes

pawfectly made® may charge delivery and handling charges with applicable taxes at its sole discretion from time to time.
at present, pawfectly made® charges rs. 150 (rupees one hundred and fifty only) inclusive of delivery and handling charges plus applicable taxes. pawfectly made® may, in its sole and absolute discretion, without giving any prior notice, may revise such charges.


prices for our products are subject to change without notice. we reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time. we shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products.
once the order is placed and confirmed, any modifications such as change of recipes, change in address or date of delivery for the outgoing order, needs to be done 24 hours prior to delivery.

ordering and pricing

the quantity of any product ordered by you and the quantity of product supplied to you may vary. please note that while we take the utmost care to supply the exact quantity of product ordered by you, due to the nature of products, it is not possible that the exact quantity of product that you have ordered will be supplied. Price is exclusive of gst which is added at checkout. gst is charged over shipping costs as well. The final amount you pay includes shipping and gst.
the price displayed on the platform is in relation to the particular quantity of product as provided on the platform and against such product. therefore, the price displayed for your order will also be on the basis of the weight/description of the product ordered by you. however, the actual amount charged to you will be on the basis of the actual amount/quantity of product delivered to you. any difference in estimated price and the actual price shall be adjusted by making a refund by pawfectly made or payment of difference by you to pawfectly made any excess amount paid by you shall be refunded to you and the mode of refund shall be on the mode of payment used for payment by you.

Returns & Refund Policy

Your guide to buy dog food when it comes to buying the best pet food for your pet, there are certain checks pet parents must be alert to. the ideal nutrition for pets is that which includes balanced proportions of non-vegetarian and vegetarian fresh food. that’s exactly the good stuff that pawfectly made meals are made of!

our menu includes a variety of wholesome fresh pet meal recipes and healthy pet treats, to give pet parents a large range of pet meals and treat options to choose from. fresh homemade pet food for dogs, cats and puppies, all in one place!

wet pet food: fresh pet food isn’t just better in freshness & flavor than dry pet foods, but it assures the best health for your pets, including healthier digestion, better immunity, increased energy & more happiness. pawfectly made’s 11 signature recipes of dog food & cat food, plus 4 puppy food recipes, made with the combined goodness of meats, veggies, fruits, eggs & grains, give your pet well-rounded pawfect nourishment. your pet deserves nothing less.

dry pet treats: every pet loves to cronch! pawfectly made treats for dogs & puppies – made with the delicious natural flavors of fruits like apples & bananas, yummy goodies like peanut butter, whole oats, eggs, cinnamon & honey. pawfect for training or treating your pets and puppies when they are on good behavior. tasty snacking without compromising on your pet’s health!

frozen pet treats: pets realllly enjoy eating cold things. so, what better than frozen pet treats, two of their favorite things in one pack, to give them the time of their life? pawfectly made’s pawpsies, made of super healthy pure bone broth, are pawfect to give your pet as frozen treats. our broth is also available in convenient gelato packs to add a healthy kick to your dog or cat’s diet like nothing else. these are a must-have!

feeding per your pet’s life stage using our proprietary algorithm, every pet meal plan is customized & pre-portioned based on your pet’s age, life stage, breed, size, weight, etc. to ensure they get just the pawfect nutrition they need. our adult fresh pet food is pawfect for dogs & cats between 1 to 10 years old, while fresh puppy meals are handmade with love for puppies between 4 to 12 months.

how to transition your pet to our food fresh pet food will give your pet guaranteed better health, from head to paw. to see those positive changes, pawrents should transition their pets to pawfectly made meals correctly. when starting with our fresh dog food or fresh cat food or fresh puppy food, slowly add our meals to your dog’s / cat’s / puppy ‘s old diet & over the week, keep increasing the amount of pawfectly made your pet eats. in one week, switch to pawfectly made completely! this chart shows you exactly how to transition & the changes you will see in your pet.