returns and refunds


returns

we do not take any returns, but if your pet has not taken to our meals, we request you to give away the food to the strays around your home instead of throwing it away.

refunds

we offer a no questions asked refund in case your pet does not like our food and the refund is processed to the same channel through which you have made the payment within 5-7 days of your request.

delivery, handling charges and taxes

pawfectly made may charge such delivery and handling charges as it may in its sole discretion determine from time to time and applicable taxes. at present, pawfectly made charges rs. 150 (rupees one hundred and fifty only) inclusive of delivery and, handling charges and taxes, if applicable. pawfectly made may in its sole and absolute discretion, without giving any prior notice, may revise such an all-inclusive charge.

ordering and pricing

the quantity of any product ordered by you and the quantity of product supplied to you may vary. please note that while we take the utmost care to supply the exact quantity of product ordered by you, due to the nature of products, it is not possible that the exact quantity of product that you have ordered will be supplied. Price is exclusive of gst which is added at checkout. gst is charged over shipping costs as well. The final amount you pay includes shipping and gst. the price displayed on the platform is in relation to the particular quantity of product as provided on the platform and against such product. therefore, the price displayed for your order will also be on the basis of the weight/description of the product ordered by you. however, the actual amount charged to you will be on the basis of the actual amount/quantity of product delivered to you. any difference in estimated price and the actual price shall be adjusted by making a refund by pawfectly made or payment of difference by you to pawfectly made any excess amount paid by you shall be refunded to you and the mode of refund shall be on the mode of payment used for payment by you.

returns-refund-policy

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We accept all major National credit cards, debit cards, netbanking, UPI, paylater options as available on razorpay, out payment gateway partner.
We currently do NOT accept international debit cards and credit cards.